FAQ
About various contents
-
Q
There are no delivery tickets in the store.
The store on the menu is connected to an external site that sells goods and admission tickets, so it is not a store on this site.
Distribution and support tickets on this site are available from the PPV on the menu. -
Q
Please tell me how to watch live distribution and archive videos.
You need to purchase a distribution ticket to watch the live distribution and archive.
After selecting the LIVE installed in the menu, please select the distribution you want to see and purchase a ticket. -
Q
You cannot add a cart for both delivery and support tickets at the same time.
"On this site, you cannot add or purchase ""distribution tickets"" and other items at the same time."
You can purchase multiple support tickets at the same time.
About Login
-
Q
Unable to log in.
To log in, enter your registered email address and password.
Please check the contents below.
About typographical errors
Please check if there are any mistakes in typing uppercase, lowercase, half-width, or full-width.
Capital letters: INOUE
Lowercase letters: inoue
Half-width：INOUE、12345、inoue、@
Full-width: ＩＮＯＵＥ, 12345, ｉｎｏｕｅ, @
About the email address
Please try something you know as shown in the example below.
（Example.）icloud.com、softbank.ne.jp、i.softbank.jp、ezweb.ne.jp、au.com、docomo.co.jp、gmail.com、yahoo.co.jp
About Password Errors
At the bottom of the login page, go here and reset your password.
To reset your password, you will need your registered email address on this site.
Please prepare in advance.
*You can set 8-16 alphanumeric characters.
*If you do not receive a reset email, please set the domain live.www-diana.com to be able to receive it.
Only those whose membership expiration date is valid can log in.
Those who have not paid for the continuation within one year will be withdrawn.
If the above does not solve the problem
Please fill in the following information and contact us via email.
==========
·Customer Information>
·Full name (Chinese characters/furigana):
·Email address:
·Phone number:
·Contents of inquiry
==========
→Contact us at Here -
Q
I forgot my password.
"Please press ""Forgot your password here"" at the bottom of the login page, enter your registered email address on this site, and press ""Submit""."
You will be notified by e-mail to reset your password later.
If you do not receive a reset email, please contact us below and fill in the necessary information before submitting it.
→Contact us at Here
*If 24 hours have passed since you received the email, please proceed here again.
About payment
-
Q
What are the payment methods for the site?
On this site, you can pay for the ticket purchase (each time you pay) and the payment method is as follows.
・Credit card payment
・Various carrier payments
・PayPal
・Ali Pay -
Q
The payment will fail.
If the payment fails, it may be improved if you pay again after a while.
I am very sorry, but please wait a while and make the payment again.
In addition, you cannot use a debit card or prepaid card (immediate withdrawal from your account or rechargeable card). -
Q
It was debited under the name of CPS on the usage details.
[DIANA LIVE] is produced and operated by a system called CPS.
Therefore, in the name column of the usage statement, the system name "CPS" or "CPS"
On the 10th of every month (excluding Saturdays, Sundays and national holidays), it will be entered on the credit card statement after about a month because we apply for payment from this site to the credit card company.
The description may vary depending on the contract details of the credit card company.
As for the credit card information, we cannot investigate the contents of the contract between you and your credit card company.
Please check directly with your company for the expected date of withdrawal from the credit card company and carrier company, as well as the details of your payment. -
Q
The subscription cannot be cancelled.
Subscriptions cannot be cancelled during the following time periods on the last day of each month.
If you wish to cancel, please allow plenty of time to Please allow enough time for your request to be processed.
■Time of year when end-of-day updates are not possible.
Credit Cards：23:00-23:59
Carrier Payment：19:00-23:59
Regarding the revision and withdrawal of registration information
-
Q
Is it possible to modify the registration information?
Yes, it is possible. Within 'My Page,' go to 'Confirmation/Edit Member Information,' and from there, you can edit your name, gender, date of birth, email address, phone number, password, postal code, and address.
-
Q
Please tell me how to withdraw.
"If you wish to withdraw, please write ""I would like to withdraw"" from the inquiry at the bottom of the website and press ""Submit."""
About Mail Relations
-
Q
I haven't received an email from DIANA LIVE.
Possible causes include.
Your domain may be more secure.
Recently, the anti-spam level setting has been high as a standard, and there are many cases where emails have not arrived yet due to this.
The level of security is not available on this site, so please contact your mobile phone company or check their My Page (membership information).
It may have been sorted into the spam folder.
"It is possible that ""Allow"" has not been set up to receive emails from ""live.www-diana.com ""."
Please contact the email address provider or mobile phone company for confirmation and setting.
"When you contact a mobile company or shop, please tell them ""I want to be able to receive emails from live.www-diana.com "" or ""I want to be able to receive emails from my computer and emails with URLs.""
The standard level of anti-spam measures is increasing, and there are many cases where emails have not arrived yet due to this.
Even if you don't know how to deal with spam yourself, please make sure to check.
If you are unable to receive mail after setting the domain-specified receive settings, please use a different email address.
About using the site
-
Q
Do you have any services other than Japanese?
Our site is available in three languages: Japanese, English, and Chinese, to accommodate users from overseas. Note that certain video content and pages may be available in Japanese only.
-
Q
Frequently asked questions do not solve the problem.